Customer Service Representative

LaGrange, GA

Post Date: 09/13/2017 Job ID: EB-2115133642

Job Description
  • Cultivate and develop relationships with our customers, sales team and business units
  • Respond accurately and timely to all customer enquires via email, phone and through our case system
  • Process orders, sample requests and customer issues/complaints
  • Support local sales account managers and manufacturing representatives
  • Balances reactive & proactive activities and work to systematically improve the customer experience and ultimately will be measured on customer and sales satisfaction.
  • Responding to 1-800 Customer Service phone line and Customer Care emails when assigned

Skills
  • Excellent oral and written communication skills: Articulate, courteous, professional and empathetic demeanor is required on all phone and email communication.
  • Problem solver: Able to understand a customer issue quickly, find who can resolve the issue, work on a solution and continuously communicate with the customer during the process until resolved.
  • Ability to plan, schedule and prioritize level of support based on customer needs and management direction
  • Self-Motivated Individual: Need self-starters for this position that will be able to manage themselves and get the job done without constant management assistance.   
  • Multi Tasker: Able to handle multiple emails, phone requests and cases at the same time
  • Organized: Able to demonstrate organizational skills especially for filing emails and tracking open issues.
  • Excel skills and comfort learning new software programs
  • Team player: Seeking positive people who want the entire team and company to succeed
  • College Graduate

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